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Re-Organising Service Work

Call Centres In Germany And Britain

by Karen A. Shire, Christian Kerst e Ursula Holtgrewe
language: english
Publisher: TAYLOR & FRANCIS LTD, June of 2017 ‧
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135,18€
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This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.

Re-Organising Service Work

Call Centres In Germany And Britain

by Karen A. Shire, Christian Kerst e Ursula Holtgrewe

Property Description
ISBN: 9781138718432
Publisher: TAYLOR & FRANCIS LTD
Release Date: June of 2017
Language: English
Cover: Hardcover
Pages: 244
Format: Book
Collection: Routledge Revivals
Categories: Books in English > Management > Management and Organization
Books in English > Others
EAN: 9781138718432

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