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Re-Organising Service Work

Call Centres In Germany And Britain

by Karen A. Shire, Christian Kerst e Ursula Holtgrewe
language: english
Publisher: TAYLOR & FRANCIS LTD, January of 2019 ‧
48,66€
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This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.

Re-Organising Service Work

Call Centres In Germany And Britain

by Karen A. Shire, Christian Kerst e Ursula Holtgrewe

Property Description
ISBN: 9781138718418
Publisher: TAYLOR & FRANCIS LTD
Release Date: January of 2019
Language: English
Cover: Softcover
Pages: 244
Format: Book
Collection: Routledge Revivals
Categories: Books in English > Social Sciences and Humanities > Sociology
Books in English > Others
EAN: 9781138718418

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