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On The Front Line
Organization Of Work In The Information Economy
language: english
Publisher:
CORNELL UNIVERSITY PRESS, June of 1999 ‧
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SYNOPSIS
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9780801435874 |
| Publisher: | CORNELL UNIVERSITY PRESS |
| Release Date: | June of 1999 |
| Language: | English |
| Dimensions: | 155 x 235 x 24 mm |
| Cover: | Hardcover |
| Pages: | 320 |
| Format: | Book |
| Categories: |
Books in English
>
Social Sciences and Humanities
>
Sociology
Books in English > Others |
| EAN: | 9780801435874 |
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