10% OFF

Managing And Motivating Contact Center Employees eBook

by Malcolm Carlaw, Vasudha K. Deming, Kurt Friedmann e Peggy Carlaw
language: english
Publisher: McGraw Hill LLC, January of 2003 ‧
41,68€
10% OFF CARD
IMMEDIATE AVAILABILITY
Ebook for ADE
Gives you the information, tools, and techniques you need to connect with your frontline staff and lead them to performance. This book explains how to manage the critical 'human' element in contact centers, which is important for overall performance than having the contact center technology or operational system.

Managing And Motivating Contact Center Employees

by Malcolm Carlaw, Vasudha K. Deming, Kurt Friedmann e Peggy Carlaw

Property Description
ISBN: 9780071428927
Publisher: McGraw Hill LLC
Release Date: January of 2003
Language: English
Format: eBook
File Format and Compatibility: PDF para ADE
Categories: eBooks in English > Management > Management and Organization
EAN: 9780071428927