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Big Book Of Customer Service Training Games
Quick,Fun Activities For All Customer Facing Employees
language: english
Publisher:
MCGRAW-HILL EDUCATION - EUROPE, October of 2006 ‧
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SYNOPSIS
Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9780077114763 |
| Publisher: | MCGRAW-HILL EDUCATION - EUROPE |
| Release Date: | October of 2006 |
| Language: | English |
| Dimensions: | 185 x 230 x 12 mm |
| Cover: | Softcover |
| Pages: | 209 |
| Format: | Book |
| Categories: |
Books in English
>
Management
>
Public relations
Books in English > Management > Management and Organization |
| EAN: | 9780077114763 |
REVIEWS
Dinâmicas de Atendimento ao Cliente
Flávia Bessa.
Exercícios e dinâmicas muito versáteis para a formação profissional de adultos. É uma mais valia na minha atividade como formadora.
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