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The New Gold Standard: 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company

5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company

by Joseph, Phd Michelli e Joseph A. Michelli
language: english
Publisher: MCGRAW-HILL EDUCATION - EUROPE, July of 2008 ‧
36,49€
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When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.

The New Gold Standard: 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company

5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz-Carlton Hotel Company

by Joseph, Phd Michelli e Joseph A. Michelli

Property Description
ISBN: 9780071548335
Publisher: MCGRAW-HILL EDUCATION - EUROPE
Release Date: July of 2008
Language: English
Dimensions: 143 x 232 x 24 mm
Cover: Hardcover
Pages: 304
Format: Book
Categories: Books in English > Management > Public relations
Books in English > Management > Management and Organization
Books in English > Others
EAN: 9780071548335