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Driven To Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way

by Joseph, Phd Michelli
language: english
Publisher: MCGRAW-HILL EDUCATION - EUROPE, December of 2015 ‧
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Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

Driven To Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way

by Joseph, Phd Michelli

Property Description
ISBN: 9780071806305
Publisher: MCGRAW-HILL EDUCATION - EUROPE
Release Date: December of 2015
Language: English
Dimensions: 158 x 233 x 25 mm
Cover: Hardcover
Pages: 304
Format: Book
Categories: Books in English > Management > Management and Organization
Books in English > Others
EAN: 9780071806305