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Mapping Experiences

A Complete Guide To Activating Customer-Centered Collaboration

by James Kalbach
language: english
Publisher: O'Reilly Media, August of 2026 ‧
64,88€
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This updated third edition shows how experience mapping evolved from a niche design practice to a core capability. Plus, it adds guidance for using mapping at scale to drive transformation across organizations.

Mapping Experiences

A Complete Guide To Activating Customer-Centered Collaboration

by James Kalbach

Property Description
ISBN: 9798341672291
Publisher: O'Reilly Media
Release Date: August of 2026
Language: English
Dimensions: 178 x 232 x 20 mm
Cover: Softcover
Pages: 450
Format: Book
Categories: Books in English > Computing > Other Applications
EAN: 9798341672291