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Mapping Experiences

A Complete Guide To Creating Value Through Journeys, Blueprints, And Diagrams

by James Kalbach
language: english
Publisher: O'Reilly Media, November of 2020 ‧
60,82€
42,57€
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This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.

Mapping Experiences

A Complete Guide To Creating Value Through Journeys, Blueprints, And Diagrams

by James Kalbach

Property Description
ISBN: 9781492076636
Publisher: O'Reilly Media
Release Date: November of 2020
Language: English
Dimensions: 234 x 193 x 17 mm
Cover: Softcover
Pages: 400
Format: Book
Categories: Books in English > Computing > Other Applications
Books in English > Others
EAN: 9781492076636

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