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Customer Relationship Management eBook

by Adrian Payne, Joe Peppard, Lynette Ryals, Stan Maklan e Simon Knox
language: english
Publisher: TAYLOR & FRANCIS, June of 2007 ‧
87,44€
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Ebook for ADE
Presents a strategic framework for successful CRM policy. This book backs up these five processes - strategy development, value creation, channel and media integration, information management and performance assessment. It concludes with interviews from four thought leaders, offering a 'futures' vision forum for CRM.

Customer Relationship Management

by Adrian Payne, Joe Peppard, Lynette Ryals, Stan Maklan e Simon Knox

Property Description
ISBN: 9781136412509
Publisher: TAYLOR & FRANCIS
Release Date: June of 2007
Language: English
Format: eBook
File Format and Compatibility: PDF para ADE
Categories: eBooks in English > Economics, Finance and Accounting > Economy
eBooks in English > Management > Marketing
EAN: 9781136412509