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Quality Services And Experiences In Hospitality And Tourism eBook

idioma: inglês
Editor: Emerald Publishing Limited, outubro de 2018 ‧
113,94€
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DISPONIBILIDADE IMEDIATA
Ebook para ADE
This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the academic realm of service quality, and examine the quality issues of both services provided and experiences encountered across a wide spectrum of tourism sectors. As such, it provides new intelligence and contributes to the study of new consumers, as well as organizations and destinations that serve and host them.  

The book continues the series’ tradition of connecting scholarly works and real-world cases, with a unique mix of geographic representations. The majority of its chapters are drawn from the proceedings of the 2016 conference on Service Quality in Hospitality and Tourism: Experiencing Persian Heritage held in Isfahan, Iran. The regional focus of the conference is augmented in this book with contributions from elsewhere, resulting in a more diverse and global context for the treatment of quality services and experiences in hospitality and tourism.  

The volume will appeal to academic scholars and industry professionals interested in exploring new frontiers of knowledge on the subject. Organized in three parts with distinctive themes, the chapters are appropriate course readings, either collectively or selectively, for undergraduate and graduate students in educational programs focusing on global curricula.

Quality Services And Experiences In Hospitality And Tourism

Propriedade Descrição
ISBN: 9781787563834
Editor: Emerald Publishing Limited
Data de Lançamento: outubro de 2018
Idioma: Inglês
Tipo de produto: eBook
Formato e Compatibilidade: PDF para ADE
Coleção: Bridging Tourism Theory And Practice
Classificação Temática: eBooks em Inglês > Gestão > Hotelaria e Turismo
EAN: 9781787563834

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