The Effortless Experience
Conquering The New Battleground For Customer Loyalty
idioma: inglês
Editor:
PENGUIN BOOKS LTD, setembro de 2013 ‧
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22,97€
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SINOPSE
Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty.
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9780241003305 |
| Editor: | PENGUIN BOOKS LTD |
| Data de Lançamento: | setembro de 2013 |
| Idioma: | Inglês |
| Dimensões: | 153 x 233 x 18 mm |
| Encadernação: | Capa mole |
| Páginas: | 256 |
| Tipo de produto: | Livro |
| Classificação Temática: |
Livros em Inglês
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| EAN: | 9780241003305 |
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