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Complaint Management Excellence
Creating Customer Loyalty Through Service Recovery
idioma: inglês
Editor:
KOGAN PAGE LTD, maio de 2012 ‧
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37,84€
30% DESCONTO
IMEDIATO
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SINOPSE
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9780749465308 |
| Editor: | KOGAN PAGE LTD |
| Data de Lançamento: | maio de 2012 |
| Idioma: | Inglês |
| Dimensões: | 156 x 231 x 11 mm |
| Encadernação: | Capa mole |
| Páginas: | 208 |
| Tipo de produto: | Livro |
| Classificação Temática: |
Livros em Inglês
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| EAN: | 9780749465308 |
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