Capa do artigo Recruiting And Retaining Call Center Employees (In Action Case Study Series)

Recruiting And Retaining Call Center Employees (In Action Case Study Series)

by Natalie Petouhoff
language: english
Publisher: AMERICAN SOCIETY FOR TRAINING & DEVELOPMENT, December of 2001 ‧
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Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by improving the training, recruiting, and evaluating your call center employee programs. Use the included case studies to see best practices and manage the ROI of your call center programs.

Recruiting And Retaining Call Center Employees (In Action Case Study Series)

by Natalie Petouhoff

Property Description
ISBN: 9781562862947
Publisher: AMERICAN SOCIETY FOR TRAINING & DEVELOPMENT
Release Date: December of 2001
Language: English
Dimensions: 152 x 229 x 15 mm
Cover: Softcover
Pages: 240
Format: Book
Collection: In Action Case Study Series
Categories: Books in English > Management > Management and Organization
Books in English > Others
EAN: 9781562862947

ABOUT THE AUTHOR

Natalie Petouhoff

Dra. Natalie Petouhoff é Estratega Sénior de Customer Experience e Consultora na Genesys. O seu trabalho, com centenas de marcas na sua transição de paradigmas ultrapassados para novas fronteiras, fez de Natalie uma das principais especialistas em experiência do cliente no mundo. Com um doutoramento em Engenharia pela UCLA, acredita que é possível criar tecnologias e organizações focadas em melhorar a humanidade, compreendendo e priorizando aquilo que estamos a otimizar e porquê.
Para saber mais, visite www.empathyinactionbook.com.

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