Perfect Phrases For Customer Service, Second Edition

Name: Perfect Phrases For Customer Service, Second Edition
Price: 22.97 EUR
Author: Robert Bacal
ISBN: 9780071745062

by Robert Bacal

language: english

Publisher: MCGRAW-HILL EDUCATION - EUROPE, January of 2011 ‧ see product details

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SYNOPSIS

Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

DETAILS

Perfect Phrases For Customer Service, Second Edition

by Robert Bacal
Property	Description
ISBN:	9780071745062
Publisher:	MCGRAW-HILL EDUCATION - EUROPE
Release Date:	January of 2011
Language:	English
Dimensions:	0 x 0 x 12 mm
Cover:	Softcover
Pages:	256
Format:	Book
Categories:	Books in English > Management > Management and Organization Books in English > Others
EAN:	9780071745062

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