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On Great Service
A Framework For Action
language: english
Publisher:
Simon & Schuster, April of 1995 ‧
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SYNOPSIS
As a result of observing the strategies of companies such as Hard Rock Cafe, the author has constructed a framework for improving service. The book shows how to create a comprehensive service strategy based on the four principles of good service: reliability, surprise, recovery and fairness.
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9780029185551 |
| Publisher: | Simon & Schuster |
| Release Date: | April of 1995 |
| Language: | English |
| Cover: | Hardcover |
| Pages: | 292 |
| Format: | Book |
| Collection: | Sport In The Global Society |
| Categories: |
Books in English
>
Management
>
Management and Organization
|
| EAN: | 9780029185551 |
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