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Measuring Customer Service Effectiveness

by Sarah Cook
language: english
Publisher: TAYLOR & FRANCIS LTD, October of 2004 ‧
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1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.

Measuring Customer Service Effectiveness

by Sarah Cook

Property Description
ISBN: 9780566085383
Publisher: TAYLOR & FRANCIS LTD
Release Date: October of 2004
Language: English
Dimensions: 250 x 177 x 11 mm
Cover: Hardcover
Pages: 174
Format: Book
Categories: Books in English > Management > Management and Organization
EAN: 9780566085383