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Emotional Labor

Putting The Service In Public Service

by Mary E. Guy, Meredith A. Newman e Sharon H. Mastracci
language: english
Publisher: TAYLOR & FRANCIS LTD, May of 2008 ‧
297,41€
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Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.

Emotional Labor

Putting The Service In Public Service

by Mary E. Guy, Meredith A. Newman e Sharon H. Mastracci

Property Description
ISBN: 9780765621160
Publisher: TAYLOR & FRANCIS LTD
Release Date: May of 2008
Language: English
Dimensions: 162 x 229 x 20 mm
Cover: Hardcover
Pages: 256
Format: Book
Categories: Books in English > Social Sciences and Humanities > Sociology
EAN: 9780765621160