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Customer Service Over The Phone

Techniques And Technology For Handling Customers Over The Phone

by Stephen Coscia
language: english
Publisher: TAYLOR & FRANCIS LTD, July of 2017 ‧
256,86€
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Examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.

Customer Service Over The Phone

Techniques And Technology For Handling Customers Over The Phone

by Stephen Coscia

Property Description
ISBN: 9781138412224
Publisher: TAYLOR & FRANCIS LTD
Release Date: July of 2017
Language: English
Dimensions: 152 x 229 x 20 mm
Cover: Hardcover
Pages: 144
Format: Book
Categories: Books in English > Management > Management and Organization
Books in English > Management > Marketing
Books in English > Others
EAN: 9781138412224