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Call Center Performance Enhancement Using Simulation And Modeling
language: english
Publisher:
PURDUE UNIVERSITY PRESS, November of 1999 ‧
see product details
SYNOPSIS
The management and design of call centres is increasing in complexity due to advancing technology and rising customer expectations. This guide provides managers with an understanding of the role, value and practical deployment of simulation in the planning, management and analysis of call centres.
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9781557531827 |
| Publisher: | PURDUE UNIVERSITY PRESS |
| Release Date: | November of 1999 |
| Language: | English |
| Cover: | Softcover |
| Pages: | 108 |
| Format: | Book |
| Collection: | Period Ship Handbooks |
| Categories: |
Books in English
>
Management
>
Management and Organization
|
| EAN: | 9781557531827 |
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