Jon Anton
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Bibliography
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Call Center ManagementPURDUE UNIVERSITY PRESS04-200755,30€free shipping
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Minimizing Agent TurnoverPURDUE UNIVERSITY PRESS05-200245,00€free shipping
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20PURDUE UNIVERSITY PRESS02-200228,26€free shipping
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Ebusiness Customer ServicePURDUE UNIVERSITY PRESS01-200248,86€free shipping
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Call Center Performance Enhancement Using Simulation And ModelingPURDUE UNIVERSITY PRESS11-199959,16€free shipping