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Bottom-Line Call Center Management

Creating A Culture Of Accountability And Excellent Customer Service

by David L. Butler
language: english
Publisher: TAYLOR & FRANCIS LTD, March of 2004 ‧
89,21€
62,45€
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Addresses key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. This work helps call center managers evaluate their status, implement cost-effective changes, and measure results of their changes.

Bottom-Line Call Center Management

Creating A Culture Of Accountability And Excellent Customer Service

by David L. Butler

Property Description
ISBN: 9780750676847
Publisher: TAYLOR & FRANCIS LTD
Release Date: March of 2004
Language: English
Cover: Softcover
Pages: 208
Format: Book
Categories: Books in English > Management > Management and Organization
Books in English > Others
EAN: 9780750676847