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Smiling Chatbot eBook

Investigating Emotional Contagion In Human-To-Chatbot Service Interactions

by Konstantin Prinz
language: english
Publisher: Springer Fachmedien Wiesbaden, December of 2022 ‧
118,59€
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The results show that the expression of positive emotions by a chatbot enriches the service interactions by transmitting positive emotions that, in the further course, do also lead to a better evaluation of the service experienced.

Smiling Chatbot

Investigating Emotional Contagion In Human-To-Chatbot Service Interactions

by Konstantin Prinz

Property Description
ISBN: 9783658400286
Publisher: Springer Fachmedien Wiesbaden
Release Date: December of 2022
Language: English
Format: eBook
File Format and Compatibility:
Collection: Business And Economics (German Language)
Categories: eBooks in English > Management > Management and Organization
EAN: 9783658400286
Acessibilidade: Ver características de acessibilidade indicadas pelo editor

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