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The Smiling Chatbot

Investigating Emotional Contagion In Human-To-Chatbot Service Interactions

by Konstantin Prinz
language: english
Publisher: Springer Fachmedien Wiesbaden, December of 2022 ‧
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The results show that the expression of positive emotions by a chatbot enriches the service interactions by transmitting positive emotions that, in the further course, do also lead to a better evaluation of the service experienced.

The Smiling Chatbot

Investigating Emotional Contagion In Human-To-Chatbot Service Interactions

by Konstantin Prinz

Property Description
ISBN: 9783658400279
Publisher: Springer Fachmedien Wiesbaden
Release Date: December of 2022
Language: English
Dimensions: 148 x 210 x 20 mm
Cover: Softcover
Pages: 223
Format: Book
Categories: Books in English > Management > Management and Organization
Books in English > Others
EAN: 9783658400279