Capa do artigo Judgment On The Front Line
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Judgment On The Front Line eBook

How Smart Companies Win By Trusting Their People

by Chris Derose e Noel M. Tichy
language: english
Publisher: Penguin Publishing Group, October of 2012 ‧
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6,73€
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Front-line employees who deal directly with customers are the face of any organization. This title offers examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes and more.

Judgment On The Front Line

How Smart Companies Win By Trusting Their People

by Chris Derose e Noel M. Tichy

Property Description
ISBN: 9781101561713
Publisher: Penguin Publishing Group
Release Date: October of 2012
Language: English
Format: eBook
Categories: eBooks in English > Management > Management and Organization
EAN: 9781101561713
Acessibilidade: Ver características de acessibilidade indicadas pelo editor

CHRIS DEROSE

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NOEL M. TICHY

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