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Judgment On The Front Line eBook
How Smart Companies Win By Trusting Their People
language: english
Publisher:
Penguin Publishing Group, October of 2012 ‧
see product details
8,45€
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IMMEDIATE AVAILABILITY
Ebook for ADE
SYNOPSIS
Front-line employees who deal directly with customers are the face of any organization. This title offers examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes and more.
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9781101561713 |
| Publisher: | Penguin Publishing Group |
| Release Date: | October of 2012 |
| Language: | English |
| Format: | eBook |
| File Format and Compatibility: | |
| Categories: |
eBooks in English
>
Management
>
Management and Organization
|
| EAN: | 9781101561713 |
| Acessibilidade: | Ver características de acessibilidade indicadas pelo editor |
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