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Designing Service Excellence
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Designing Service Excellence eBook

People And Technology

by Toni Ivergard e Brian Hunt
Book eBook
language: english
Publisher: CRC PRESS, November of 2014 ‧
55,64€
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The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina

Designing Service Excellence

People And Technology

by Toni Ivergard e Brian Hunt

Property Description
ISBN: 9781040053546
Publisher: CRC PRESS
Release Date: November of 2014
Language: English
Format: eBook
File Format and Compatibility:
Categories: eBooks in English > Politics > Politics in General
EAN: 9781040053546
Acessibilidade: Ver características de acessibilidade indicadas pelo editor

TONI IVERGARD

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BRIAN HUNT

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