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Designing Service Excellence
People And Technology
language: english
Publisher:
TAYLOR & FRANCIS LTD, March of 2021 ‧
see product details
70,29€
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SYNOPSIS
The moment of truthâ€"that instant when consumers experience and judge service qualityâ€"often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9780367783747 |
| Publisher: | TAYLOR & FRANCIS LTD |
| Release Date: | March of 2021 |
| Language: | English |
| Dimensions: | 231 x 155 x 15 mm |
| Cover: | Softcover |
| Pages: | 194 |
| Format: | Book |
| Categories: |
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| EAN: | 9780367783747 |