Jochen (National University Of Singapore, Singapore) Wirtz

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Winning In Service Markets Series

  1. Crafting The Service Environment
    #1
  2. Managing People For Service Advantage
    #2
  3. Managing Customer Relationships And Building Loyalty
    #3
  4. Designing Complaint Handling And Service Recovery Strategies
    #4
  5. Service Quality And Productivity Management
    #5
  6. Building A World Class Service Organization (Assessment Tool)
    #6
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Jochen (National University Of Singapore, Singapore) Wirtz
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