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How To Say It: Creating Complete Customer Satisfaction eBook

Winning Words, Phrases, And Strategies To Build Lasting Relationships In Sales And Service

de Jack Griffin
idioma: inglês
Editor: Penguin Publishing Group, março de 2013 ‧
25,28€
10% DESCONTO CARTÃO
DISPONIBILIDADE IMEDIATA
Ebook para ADE
 A guide to effectively communicating with customers to create lasting—and repeat—business relationships. 

This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. 


Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:

  • Speak the language of Yes by asking the right questions
  • Get referrals through established customers
  • Offer value through solutions, satisfaction, and trust
  • Anticipate and preempt objections
  • Own a problem by owning the solution

How To Say It: Creating Complete Customer Satisfaction

Winning Words, Phrases, And Strategies To Build Lasting Relationships In Sales And Service

de Jack Griffin

Propriedade Descrição
ISBN: 9781101623688
Editor: Penguin Publishing Group
Data de Lançamento: março de 2013
Idioma: Inglês
Tipo de produto: eBook
Classificação Temática: eBooks em Inglês > Gestão > Gestão e Organização
EAN: 9781101623688
Acessibilidade: Ver características de acessibilidade indicadas pelo editor

JACK GRIFFIN

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