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Customer Service Survival Kit eBook
What To Say To Defuse Even The Worst Customer Situations
idioma: inglês
Editor:
Amacom, março de 2013 ‧
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8,99€
10% DESCONTO
CARTÃO
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DISPONIBILIDADE IMEDIATA
Ebook para ADE
SINOPSE
The worst customer situations demand more of front-line employees than good intentions and right attitude. This book explains how to use right words to turn volatile scenarios into calm and productive customer encounters. It helps readers to discover: power of leaning into criticism; trigger phrases that can make bad situations worse; and more.
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9780814431849 |
| Editor: | Amacom |
| Data de Lançamento: | março de 2013 |
| Idioma: | Inglês |
| Tipo de produto: | eBook |
| Formato e Compatibilidade: | |
| Classificação Temática: |
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| EAN: | 9780814431849 |
| Acessibilidade: | Ver características de acessibilidade indicadas pelo editor |
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