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Customer Satisfaction Evaluation eBook
Methods For Measuring And Implementing Service Quality
idioma: inglês
Editor:
SPRINGER US, novembro de 2009 ‧
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255,73€
10% DESCONTO
CARTÃO
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DISPONIBILIDADE IMEDIATA
Ebook para ADE
SINOPSE
This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9781441916402 |
| Editor: | SPRINGER US |
| Data de Lançamento: | novembro de 2009 |
| Idioma: | Inglês |
| Tipo de produto: | eBook |
| Coleção: | International Series In Operations Research & Management Science |
| Classificação Temática: |
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| EAN: | 9781441916402 |
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