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When Customers Think We Don'T Care

Ending Actions That Self-Destruct Companies, Customer Service And Jobs

de Richard Buchanan
idioma: inglês
Editor: MCGRAW-HILL EDUCATION, maio de 2008 ‧
28,38€
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Every organisation is filled with people, owners, managers, workers, who worry about the 'enemies' that could bring about the end of their employment. They anxiously focus on other employers, the government, regulations and countless others, yet despite popular belief, these are not the biggest threats faced by employers.

When Customers Think We Don'T Care

Ending Actions That Self-Destruct Companies, Customer Service And Jobs

de Richard Buchanan

Propriedade Descrição
ISBN: 9780070138636
Editor: MCGRAW-HILL EDUCATION
Data de Lançamento: maio de 2008
Idioma: Inglês
Dimensões: 142 x 210 x 20 mm
Encadernação: Capa mole
Páginas: 376
Tipo de produto: Livro
Classificação Temática: Livros em Inglês > Gestão > Gestão e Organização
EAN: 9780070138636