What Is Lean Six Sigma?
de David Rowlands, Bill Kastle e Michael L. George
Sobre o livro
Walks you through the foundations of Lean Six Sigma, explaining the "four keys" and how they apply to your own job: delight your customers with speed and quality; improve your processes; work together for maximum gain; and, base decisions on data and facts. This book features charts, diagrams, and case studies of teams who have used these methods.