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The Customer Service Solution: Managing Emotions, Trust, And Control To Win Your Customer’S Business
idioma: inglês
Editor:
MCGRAW-HILL EDUCATION - EUROPE, agosto de 2013 ‧
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SINOPSE
Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9780071809931 |
| Editor: | MCGRAW-HILL EDUCATION - EUROPE |
| Data de Lançamento: | agosto de 2013 |
| Idioma: | Inglês |
| Encadernação: | Capa dura |
| Páginas: | 240 |
| Tipo de produto: | Livro |
| Classificação Temática: |
Livros em Inglês
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Gestão
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Gestão e Organização
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| EAN: | 9780071809931 |