The Best Service Is No Service
How To Liberate Your Customers From Customer Service, Keep Them Happy, And Control Costs
idioma: inglês
Editor:
JOHN WILEY & SONS INC, abril de 2008 ‧
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Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9780470189085 |
| Editor: | JOHN WILEY & SONS INC |
| Data de Lançamento: | abril de 2008 |
| Idioma: | Inglês |
| Dimensões: | 162 x 234 x 26 mm |
| Encadernação: | Capa dura |
| Páginas: | 336 |
| Tipo de produto: | Livro |
| Classificação Temática: |
Livros em Inglês
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Gestão
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Relações Públicas
Livros em Inglês > Gestão > Gestão e Organização Livros em Inglês > Outros |
| EAN: | 9780470189085 |
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