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How To Measure Customer Satisfaction
idioma: inglês
Editor:
TAYLOR & FRANCIS LTD, dezembro de 2003 ‧
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60,82€
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SINOPSE
Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9780566085956 |
| Editor: | TAYLOR & FRANCIS LTD |
| Data de Lançamento: | dezembro de 2003 |
| Idioma: | Inglês |
| Encadernação: | Capa mole |
| Páginas: | 160 |
| Tipo de produto: | Livro |
| Classificação Temática: |
Livros em Inglês
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Relações Públicas
Livros em Inglês > Gestão > Gestão e Organização |
| EAN: | 9780566085956 |