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How To Deal With Difficult People

Fast, Effective Strategies For Handling Problem People

de Roy Lilley
Livro eBook
idioma: inglês
Editor: KOGAN PAGE LTD, maio de 2025 ‧
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15,80€
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Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool.

By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 6th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

The Creating Success series of books...
Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

How To Deal With Difficult People

Fast, Effective Strategies For Handling Problem People

de Roy Lilley

Propriedade Descrição
ISBN: 9781398621602
Editor: KOGAN PAGE LTD
Data de Lançamento: maio de 2025
Idioma: Inglês
Dimensões: 138 x 216 x 20 mm
Encadernação: Capa mole
Páginas: 168
Tipo de produto: Livro
Coleção: Creating Success Series
Classificação Temática: Livros em Inglês > Gestão > Gestão e Organização
Livros em Inglês > Outros
EAN: 9781398621602

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