Failure To Communicate
How Conversations Go Wrong And What You Can Do To Right Them
de Holly Weeks
Sobre o livro
Your stomach's churning; you're hyperventilating you're in a badly deteriorating conversation at work. This book shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. It explains why we turn to ineffective tactics when the heat is on; and how to avoid the pitfalls of such conversations.