Emotional Labor
Putting The Service In Public Service
idioma: inglês
Editor:
TAYLOR & FRANCIS LTD, maio de 2008 ‧
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297,41€
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SINOPSE
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9780765621160 |
| Editor: | TAYLOR & FRANCIS LTD |
| Data de Lançamento: | maio de 2008 |
| Idioma: | Inglês |
| Dimensões: | 162 x 229 x 20 mm |
| Encadernação: | Capa dura |
| Páginas: | 256 |
| Tipo de produto: | Livro |
| Classificação Temática: |
Livros em Inglês
>
Ciências Sociais e Humanas
>
Sociologia
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| EAN: | 9780765621160 |