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Effective Complaint Management
The Business Case For Customer Satisfaction
idioma: inglês
Editor:
Springer International Publishing AG, fevereiro de 2019 ‧
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108,14€
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SINOPSE
Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9783319987040 |
| Editor: | Springer International Publishing AG |
| Data de Lançamento: | fevereiro de 2019 |
| Idioma: | Inglês |
| Dimensões: | 155 x 235 x 20 mm |
| Encadernação: | Capa dura |
| Páginas: | 495 |
| Tipo de produto: | Livro |
| Coleção: | Management For Professionals |
| Classificação Temática: |
Livros em Inglês
>
Gestão
>
Gestão e Organização
Livros em Inglês > Outros |
| EAN: | 9783319987040 |
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