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Designing Service Excellence
People And Technology
idioma: inglês
Editor:
TAYLOR & FRANCIS LTD, março de 2021 ‧
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74,34€
10% DESCONTO
CARTÃO
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SINOPSE
The moment of truthâ€"that instant when consumers experience and judge service qualityâ€"often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9780367783747 |
| Editor: | TAYLOR & FRANCIS LTD |
| Data de Lançamento: | março de 2021 |
| Idioma: | Inglês |
| Dimensões: | 231 x 155 x 15 mm |
| Encadernação: | Capa mole |
| Páginas: | 194 |
| Tipo de produto: | Livro |
| Classificação Temática: |
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| EAN: | 9780367783747 |