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Business Success Through Service Excellence
idioma: inglês
Editor:
TAYLOR & FRANCIS LTD, julho de 2004 ‧
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71,64€
10% DESCONTO
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SINOPSE
Intended for CEOs and executive management, this title identifies the key ingredients of service excellence and shows how leading companies have achieved success. Its introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric. It features access to a service excellence questionnaire.
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9780750660853 |
| Editor: | TAYLOR & FRANCIS LTD |
| Data de Lançamento: | julho de 2004 |
| Idioma: | Inglês |
| Encadernação: | Capa mole |
| Páginas: | 216 |
| Tipo de produto: | Livro |
| Classificação Temática: |
Livros em Inglês
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| EAN: | 9780750660853 |