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Bottom-Line Call Center Management
Creating A Culture Of Accountability And Excellent Customer Service
idioma: inglês
Editor:
TAYLOR & FRANCIS LTD, março de 2004 ‧
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89,21€
10% DESCONTO
CARTÃO
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SINOPSE
Addresses key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. This work helps call center managers evaluate their status, implement cost-effective changes, and measure results of their changes.
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9780750676847 |
| Editor: | TAYLOR & FRANCIS LTD |
| Data de Lançamento: | março de 2004 |
| Idioma: | Inglês |
| Encadernação: | Capa mole |
| Páginas: | 208 |
| Tipo de produto: | Livro |
| Classificação Temática: |
Livros em Inglês
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Gestão
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Gestão e Organização
Livros em Inglês > Outros |
| EAN: | 9780750676847 |
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10%Bottom-Line Call Center ManagementTAYLOR & FRANCIS LTD209,54€ 10% CARTÃOportes grátis
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