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Answering The Ultimate Question
How Net Promoter Can Transform Your Business
idioma: inglês
Editor:
JOHN WILEY & SONS INC, dezembro de 2008 ‧
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31,08€
10% DESCONTO
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"Would you recommend this company to your friends and colleagues?" That question, based on Fred Reichheld's The Ultimate Question, challenged the conventional wisdom of customer satisfaction surveys and pointed to a faster, more accurate way of gauging customers' real feelings about a company.
DETALHES
| Propriedade | Descrição |
|---|---|
| ISBN: | 9780470260692 |
| Editor: | JOHN WILEY & SONS INC |
| Data de Lançamento: | dezembro de 2008 |
| Idioma: | Inglês |
| Encadernação: | Capa dura |
| Páginas: | 320 |
| Tipo de produto: | Livro |
| Classificação Temática: |
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| EAN: | 9780470260692 |