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Energy & Well-Being

by Gillian Burn

11,04€ + 10% CARD

 Tips and techniques on how to improve your energy, drive and enthusiasm at work.
ENGLISH

Impact And Presence

by Janie Van Hool e Pam Jones

11,04€ + 10% CARD

 tips tools and techniques on how to create 'brand you'
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Mentoring

by Bob Garvey e Geof Alred

11,04€ + 10% CARD

 For Mentors and Mentees, a pocketful or tips and techniques to maximise the benefits of this highly effective human resource dvelopment process
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Handling Complaints

by Angelena Boden

11,04€ + 10% CARD

 The Handling Complaints Pocketbook sets out a strategy for managing customer complaints in a way that will lead to an improved customer experience and, ultimately, a more successful business. It looks at the vital role good communication plays in this and explores ways to use transactional analysis techniques to defuse anger.
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People Managers

by Ian Fleming

11,04€ + 10% CARD

 The classic challenges frequently encountered by managers and team leaders - those new to the role as well as the more experienced - are described in the new, 3rd edition of the People Manager's Pocketbook
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Engagement

by Doug Miller

11,04€ + 10% CARD

 Fully engaged and motivated people perform better, enjoy greater job satisfaction, are more loyal and bring the manager and team leader the outcomes they have targeted. Engagement Pocketbook helps managers, HR professionals, coaches, mentors and trainers get the best out of their people.
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Self-Managed Development

by Fiona Elsa Dent

11,04€ + 10% CARD

 A pocketful of tips, techniques and tools to further your development and put you in charge of your career and your life.
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Project Management

by Keith Posner e Mike Applegarth

11,04€ + 10% CARD

 For team leaders and team member a pocketful of tips techniques and tools for efficient and effective task management
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Coaching

by Allan J. D. Taylor e Ian Fleming

11,04€ + 10% CARD

 Coaching is aimed at improving performance at work. This is done by turning the activities people do into learning situations, in a planned way and under guidance. The Coaching Pocketbook defines the coach's role and explains how coaching differs from the other 'helping skills' of advising, instructing, counselling and mentoring. There are four key stages to coaching, namely assessing current performance levels, setting outcomes for learning, agreeing tactics/initiating action, and giving feedback. The author explains each stage and then moves on to summarise the various skills required. Next, the opportunities for coaching and the potential pitfalls are highlighted. A checklist and a case study end the Pocketbook on a practical note. "Encapsulated my belief in the potential of people and showed me how to translate this into appropriate action" to win a global marketplace it is essential for managers and leaders to understand learning and to develop coaching skills. This pocketbook provides a very readable insight into understanding the challenge." "An amazing amount of ground has been covered in this little book – it unravels a complex subject in a very practical and easy to understand format."
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Time Management Pocketbook

by Mike Clayton

11,04€ + 10% CARD

 Practical tips, tools and techniques for better time management
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Teamworking Pocketbook - Third Edition

by Ian Felming e Ian Fleming

11,04€ + 10% CARD

 Hands-on guide to how to maximise team performance.
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Decision-Making Pocketbook

by Neil Russell-Jones

11,04€ + 10% CARD

 This is a practical introduction to the techniques of decision-making which covers everything you need to know about understanding the key components of a decision, to a framework for decision making with methodologies and case studies.
ENGLISH

Team Coaching Pocketbook

by Erik De Haan

11,04€ + 10% CARD

 For coaches and team leaders, a pocketful of tips, tools and techniques to harness the collective capability of teams and boost performance.
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Meetings Pocketbook

by Patrick Forsyth

11,04€ + 10% CARD

 A pocketful of tips and techniques to help organisers and participants make their meetings successful.
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Resilience Pocketbook

by Janine Waldman e Paul Z Jackson

11,04€ + 10% CARD

 A pocketful of tips, tools and techniques on how to stay calm and confident in times of difficulty and bounce back from setbacks.
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Marketing Pocketbook - 4th Edition

by Neil Russell-Jones

11,04€ + 10% CARD

 Structured into three parts, the first explains the basic concepts and what marketing is, the second deals with the marketing process, and the final part looks at putting the theory into practice. All the fundamentals of marketing are covered, from market research and developing a marketing strategy to planning and implementing marketing campaigns.
ENGLISH

Transformative Change Pocketbook

by Nimalan Nadesalingam

11,04€ + 10% CARD

 The necessity to deal with change has never been greater. Organisational survival depends upon it. Yet, far more than half of all change projects fail, with expensive consequences. The Transformative Change Pocketbook equips managers and leaders with the essentials to deliver organisational change and transformation.
ENGLISH

Energy & Well-Being Pocketbook - 2nd Edition

by Gillian Burn

11,04€ + 10% CARD

 Packed with practical advice on how to work more healthily and boost drive and enthusiasm, this book explains how food can stimulate the brain and relieve stress and how plants, colour, sound, lighting and other factors can contribute to the creation of an energising work environment.
ENGLISH

Interviewer'S Pocketbook - 3rd Edition

by Sean Mcmanus

11,04€ + 10% CARD

 The Interviewer's Pocketbook has had a major overhaul in this new third edition and now focuses exclusively on the recruitment interview. It looks in detail at the necessary skills for conducting an interview: questioning techniques, listening skills and interpretation of body language. A helpful example interview shows the techniques in action.
ENGLISH

Developing People Pocketbook - 3rd Edition

by Ian Fleming

11,04€ + 10% CARD

 Directed at full time trainers and managers with staff training as part of their jobs, the 'Developing People Pocketbook' deals with training needs identification, the pros and cons of different training methods, learning styles and learning blocks, finding and briefing external trainers, assessing the outcome and applying the learning.
ENGLISH

Business Planning Pocketbook

by Neil Russell-Jones

11,04€ + 10% CARD

 The Business Planning Pocketbook (3rd Edition) explains what issues to address, how to write a business plan, what questions to ask, how much detail to include and the time-frame to adopt. The author identifies eight different planning styles, followed by a description of the seven stages of the planning process.
ENGLISH

Mediation Pocketbook

by Richard Boardman

11,04€ + 10% CARD

 Early intervention in a dispute, before the disagreement escalates, is often the most effective form of mediation. The Mediation Pocketbook will help managers to understand what creates and sustains conflict and describes a step-by-step approach for dealing with it.
ENGLISH

Learning Needs Analysis Pocketbook

by Paul Donovan

11,04€ + 10% CARD

 90% of all training is a waste of time (research reveals) and the training is not transferred into the workplace. This pocketbook will ensure that your people-development solutions are tied to the organisation's strategic objectives. The authors simplify the analysis process and demonstrate that it can be rewarding, career-enhancing and, even, fun!
ENGLISH

Manager'S Pocketbook - 5th Edition

by John Townsend

11,04€ + 10% CARD

 The Manager's Pocketbook is aimed at team leaders, supervisors and people managers of all levels. The 5th edition of this popular title in the Pocketbook Series will be published in March 2014. Using the acronym POLCA, the pocketbook teaches the five essential management skills.
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