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Handling Complaints eBook
language: english
Publisher:
MANAGEMENT POCKETBOOKS, April of 2015 ‧
see product details
11,04€
10% OFF
CARD
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IMMEDIATE AVAILABILITY
Ebook for ADE
SYNOPSIS
The Handling Complaints Pocketbook sets out a strategy for managing customer complaints in a way that will lead to an improved customer experience and, ultimately, a more successful business. It looks at the vital role good communication plays in this and explores ways to use transactional analysis techniques to defuse anger.
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9781908284471 |
| Publisher: | MANAGEMENT POCKETBOOKS |
| Release Date: | April of 2015 |
| Language: | English |
| Pages: | 112 |
| Format: | eBook |
| File Format and Compatibility: | PDF para ADE |
| Collection: | Management Pocketbooks |
| Categories: |
eBooks in English
>
Management
>
Management and Organization
eBooks in English > Management > Marketing |
| EAN: | 9781908284471 |
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