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Wired And Dangerous: How Your Customers Have Changed And What To Do About It

How Your Customers Have Changed And What To Do About It

by Chip R. Bell e John Patterson
language: english
Publisher: BERRETT-KOEHLER, May of 2011 ‧
23,16€
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In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. This title provides a tested formula for restoring balance to the customer relationship by establishing what they call 'Service Calm'.

Wired And Dangerous: How Your Customers Have Changed And What To Do About It

How Your Customers Have Changed And What To Do About It

by Chip R. Bell e John Patterson

Property Description
ISBN: 9781605099750
Publisher: BERRETT-KOEHLER
Release Date: May of 2011
Language: English
Cover: Softcover
Pages: 264
Format: Book
Collection: Literary Criticism In Perspective
Categories: Books in English > Management > Management and Organization
Books in English > Others
EAN: 9781605099750

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