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When Customers Think We Don'T Care

Ending Actions That Self-Destruct Companies, Customer Service And Jobs

by Richard Buchanan
language: english
Publisher: MCGRAW-HILL EDUCATION, May of 2008 ‧
28,38€
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Every organisation is filled with people, owners, managers, workers, who worry about the 'enemies' that could bring about the end of their employment. They anxiously focus on other employers, the government, regulations and countless others, yet despite popular belief, these are not the biggest threats faced by employers.

When Customers Think We Don'T Care

Ending Actions That Self-Destruct Companies, Customer Service And Jobs

by Richard Buchanan

Property Description
ISBN: 9780070138636
Publisher: MCGRAW-HILL EDUCATION
Release Date: May of 2008
Language: English
Dimensions: 142 x 210 x 20 mm
Cover: Softcover
Pages: 376
Format: Book
Categories: Books in English > Management > Management and Organization
EAN: 9780070138636