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Wake Up Your Call Center
Humanize Your Interaction Hub
language: english
Publisher:
PURDUE UNIVERSITY PRESS, March of 2005 ‧
see product details
SYNOPSIS
Discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. This edition includes the training imperative, self-service, and first call resolution. It also has statistics and references.
DETAILS
| Property | Description |
|---|---|
| ISBN: | 9781557533876 |
| Publisher: | PURDUE UNIVERSITY PRESS |
| Release Date: | March of 2005 |
| Language: | English |
| Dimensions: | 215 x 280 x 15 mm |
| Cover: | Softcover |
| Pages: | 220 |
| Format: | Book |
| Categories: |
Books in English
>
Management
>
Management and Organization
|
| EAN: | 9781557533876 |
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