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Values-Based Service For Sustainable Business

Lessons From Ikea

by Bo (Karlstad University, Sweden) Edvardsson e Bo (Karlstad University, Sweden) Enquist
language: english
Publisher: TAYLOR & FRANCIS LTD, October of 2008 ‧
223,06€
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This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.

Values-Based Service For Sustainable Business

Lessons From Ikea

by Bo (Karlstad University, Sweden) Edvardsson e Bo (Karlstad University, Sweden) Enquist

Property Description
ISBN: 9780415458535
Publisher: TAYLOR & FRANCIS LTD
Release Date: October of 2008
Language: English
Cover: Hardcover
Pages: 144
Format: Book
Collection: Routledge Studies In Management, Organizations And Society
Categories: Books in English > Management > Management and Organization
EAN: 9780415458535